5

Wow - I can not believe these less than 5* reviews! My family has been using Don from when he was working by himself out of a rented garage. Never in that entire time frame have we ever had an issue with his service, no matter the type of car, age of car, or condition of car. His mechanics have always been truthful, respectful and very clean. Recently I've made the mistake of using another garage for a few repairs on my car - and I'm paying for it in more ways than one. This other garage completely missed that they did not assemble my suspension correctly and wanted to have me replace a motor mount ($500 job). It seemed that every time i went there, they had another $500 job that needed to be done. Not at Don's. His crew noticed their mistake, and were also able to diagnose that another part this other shoddy garage replaced was bad/done wrong. Never will I bring any car anywhere else but here to Don's. I'll get the correct job done without any mistakes or BS.

Thank you for your feedback! We do our best to have all our customers leave satisfied and, unfortunately, this may not always be the case. Our views have always been to try to retain our customers and we are glad you continue to come to us. Don't hesitate to let us know if there's anything we can do for you or your family.

- Greater Hartford NAPA Business Development Group
5

Was very happy how I was treated I would highly recommend Cusson automotive

Thank you for your feedback Steve, we appreciate it! It's humbling to hear that we provided a great experience and we appreciate your recommendations.

- Greater Hartford NAPA Business Development Group
5

Great service and clean enviroment im a continuious customer wholl keep coming back

Nathan thank you so much. I am so sorry I did not see your earlier review. We look forward to your visits thank you

- Greater Hartford NAPA Business Development Group
5

I have been a loyal customer of CARS for many years. Not only is John and his team incredibly knowledgeable but they also are honest, kind, and professional. I never have to worry about a recommendation that is made for my car- I know it is going to be accurate and made with good intention. John works hard to accommodate my needs and I plan on being a lifelong customer.

Monica, How did I miss this. My bad, as always it is a wonderful pleasure taking care of yours and your moms vehicles for the last 15 years. Gosh where has the time gone. See you soon and thank you

- Greater Hartford NAPA Business Development Group
5

Excellent customer service, very reasonably priced!

Thank you Todd, my apology for not seeing and replying to your Review. Thank you for allowing us to take care of your vehicle. I hope that the repair we made on that crazy expensive catalytic is holding up.

- Greater Hartford NAPA Business Development Group
5

Wonderful staff and great service.John knows everything about cars.

Linda it is always a pleasure seeing you. Car repair is as much fun as going to the dentist. We gotta go or the problem will only get worst. But having trust in us and honoring that trust is very important to me and my family. Hope you Have a worry free winter.

- Greater Hartford NAPA Business Development Group
5

Excellent work and customer service. John helped me out with a flat tire - work was done efficiently. John set me up with a desk inside the office so I could do some work while I waited for the repairs.

Thank you, Karen for the review. We greatly appreciate your business.

- Greater Hartford NAPA Business Development Group
5

My daughter's Scion is a brand new car at 100 thousand miles. It got a complete checkout on engine, filters, and wheel alignment. It runs smoothly and drives straight and true. Thanks you John and staff for excellent service.

You are very welcome Craig.Stop in again.

- Greater Hartford NAPA Business Development Group
5

Found out about CARS, LLC through a google search looking for a place near middletown that does transmission work. So happy I found John and his shop! He got my car in the same day (which happened to be the beginning of a holiday weekend) clearly explained my options and I didn't feel taken advantage of at all like how one might feel at a chain store. It's a great family owned and operated business and both John and his wife help you to feel at ease during what can potentially be a stressful situation. Will definitely be back with any car repair needs.

Thank you, Lauren we greatly appreciate your feedback and we look forward to working with you in the future.

- Greater Hartford NAPA Business Development Group
5

I’m so glad I brought my car to John! My catalytic converter and the pipe that connects had to be replaced. John explained everything thoroughly. He even had a car I could borrow while he did the work. John is knowledgeable, personable, and kept me updated at all times. I highly recommend CARS LLC and will definitely return for future maintenance.

Thank you Megan. We believe that being transparent in what we do makes us the best possible shop we can be for our customers, our employees and our community. We may not always be the cheapest but we will certainly go to the extreme to make our customers whole and feel that they are part of our family.

- Greater Hartford NAPA Business Development Group