I recently visited this shop and was very impressed with John and the team at Complete Automotive Repair Specialists. While on vacation in CT, my car had some issues with the air conditioning and the overall ride. My car has 145K+ miles and we drove a quarter of the way across the country to arrive in CT, and it had been a while since we serviced the car. I was seen right away and the team checked out my primary concerns, but also did a full review of my car. I told them that I was planning to drive home at the end of the week and to let me know if anything needed to be fixed ahead of a long drive. The team found some critical issues and fixed them, including replacing all four tires (tread was very low), replacing the rear wheel bearings, and replacing the rear shocks (we were already aware of this issue and happy to get this replaced with the other repairs). Additionally, they recharged the air conditioning and changed the filters. During their work, they noticed that oil was all over the front axle. I told them that I had a front axle replaced within the last 6 months. The issue they found was a leaking axle seal that was damaged during the axle replacement. The team at Complete Automotive Repair was able to get on the phone with my mechanic back home and talk through the issue. My hometown mechanic ended up paying for the service due to the damage. This was really above and beyond what I expected. Overall, I know I had a lot of work done on my car, but I never felt like the shop was trying to cheat me or tell me that something needed to be replaced when it really didn't need to be. Through my conversations with John, I also got the sense that this shop was very focused on their quality of work and the condition of the cars leaving their shop, and ultimately their reputation. The service was quick and thorough, and my car rides and works very well now. I wish this shop was near where I live now because they are truly a full-service, high-quality, auto shop. I have recommended this shop to my family and friends in the area and I would certainly visit them again if needed in the future.
Christopher, Thank you so much for those kind words. It was a pleasure having you and your 2007 Honda Civic in last week. I know it is stressful when you travel away from home and you have car trouble. You have to good by your gut on whether to go to a particular shop or not. And reviews like the one you read that brought you to us and yours help in making the decision that much easier. We try and accomandate all customers but traveling customers are a priority and we try to get them in right away and back on the road as quickly as possible to relieve that stress. After 30 years in business we have great customers that are understanding and allow us to move our schedule when a traveler is stranded. Christopher We appreciate the trust and confidence you had in our team and that you have already told your family living here about us welcome to our CARS family. Glad you had a safe and uneventful trip back home. Thank you again!
- Greater Hartford NAPA Business Development Group