5

Had a problem with my car, got me in the same day i called. Staff was friendly and informative, and didn't try to squeeze extra work into the mix. all in all it was a great experience and id recommend checking them out if you have a problem that needs fixin.

Thanks for the great review Sal we really appreciate your feedback! If you ever have questions or concerns please don't hesitate to give us a call!

- Greater Hartford NAPA Business Development Group
5

Friendly, knowledgeable and very reasonable on price. I would certainly recommend them to any of my friends and family!

Thanks so much for the great review John!

- Greater Hartford NAPA Business Development Group
5

No one goes near my snowblower when it needs service except Dan at Paul's Auto Repair. There are two other places closer to me, but there isn't any comparison. I have a 25-year old Bolens 8 HP which needs some special attention, and Dan explains everything, keeps his commitments on turnaround times, and fixes it all perfectly. Outstanding!

Thank you for the good words Max. As always, our family appreciates your feedback and your business. Thanks again Max!

- Greater Hartford NAPA Business Development Group
5

if you want a place to get a used car or get your car fixed that is honest, caring and friendly, this is definitely the place to go to. you won't have to worry about being ripped off or being charged for things you didn't even ask for. everyone is very knowledgeable, friendly and willing to go out of their way to help others out. you won't regret going here if you go!!!

5

I found out about Jones from a friend of mine. I trust them to work on my 2004 MINI Cooper that I bought brand new. When the dealer quoted me $2500 for a new a/c compressor, belt and flush/refill, Jones got the job done for $1500 because Jones was able to replace only the faulty compressor clutch. The car didn't need a whole new compressor, but most shops including the dealer want to charge you for the whole compressor/clutch assembly. That was a couple years ago and the a/c has worked fine ever since. Jones also did the whole job in one day. Ron, the owner, dropped me off at work and picked me up at the end of the day to get the car! When my car finally needed a new transmission clutch after 120,000 miles, I trusted Jones to do the job. I was also quote from the dealer something like $3300. Jones did it for $1400 or so as I recall and Jones only took two days to get the job done. I also didn't need to pay for a new double fly wheel that the dealer installs as a mandatory part of any clutch R&R as a matter of insurance. I know I don't need a new one, so why pay for it? Jones gave me the option to install a new one, though, of course--the part alone is like $500, but I declined. The dealer doesn't give you the option just like the dealer doesn't give you the option of changing only the compressor clutch, instead of the whole compressor/clutch assembly. Even if I still wanted to go with the dealer, the dealer wasn't even able to schedule the repair within two weeks!!! I would have had to rent a car, have my wife drive me to work, or take my bicycle for two weeks in order to accommodate the dealer's schedule. Going with Jones was a no-brainer--a huge savings in time and money. At the same time I had Jones do the transmission clutch, I also had him install new parking brake cables, which had worn and were causing the rear brakes to drag. I just looked Jones up again because after driving to work through downtown Hartford every day, the exhaust system has come rattled loose again. This is the second time for this car. I had it repaired at the dealer last time. I think it has lasted about four years. I found out that Ron no longer runs the business, but he still owns it. But Ron has great people working for him and the shop looks very professional, so I still expect the same great service and quality.

5

I'm 65 years old and have dealt with many auto repair places in my life and if Don's is not the best ever it is right up there in the top 2. I strongly recommend Don's to anyone and everyone.

What a lovely compliment, Gene. It was a pleasure to meet you!

- Greater Hartford NAPA Business Development Group
5

Everything went very smoothly, pricing was competitive, and they even gave me a free car wash👍😀

Always a pleasure, JJ! Thank you.

- Greater Hartford NAPA Business Development Group
5

Professional and kind staff. They truly care for the customer. Thank you for the great experience.

We do our best on our customers' behalves! Thanks, Catherine.

- Greater Hartford NAPA Business Development Group
5

So happy to have found this place! I brought my car in to have work done that was recommended by another shop. Turns out it wasn't needed. If I had stayed with the other shop I would have spent hundreds on unecessary work. I highly recommend Don's, they are honest, and have very fair prices.

We find we gain nothing by performing unnecessary work to our customer's vehicles, Ann. We lose the customer and their respect. We'd prefer to keep both! Thank you.

- Greater Hartford NAPA Business Development Group
5

I have always got the best service, always an appointment when I need it. I worked in the area and lived in West Hartford and when I retired I still travel to have my service there. Its like a strong friendship and I hope it never ends, You Guys are the best

We're the best because our customers are the best! Thank you for taking the time to review, Anthony.

- Greater Hartford NAPA Business Development Group